Shipping policy

Introduction
Superrrmini, a team under Star Light Dream House, is committed to providing transparent and reliable shipping services for your apparel, accessories, and trinkets. This policy outlines our shipping process, timelines, and related terms to help you understand delivery expectations.
Shipping Coverage & Rates
  • Service Scope: We offer worldwide shipping to most countries and regions. For remote areas with limited logistics access, we will contact you to confirm delivery feasibility after order placement .
  • Shipping Fees:
  • Standard shipping fee is calculated based on your delivery address and order weight (view details at checkout).
  • Free standard shipping is available for orders over [minimum amount, e.g., $85] .
  • Expedited shipping (e.g., FedEx, DHL) is optional at an additional cost, with fees displayed during checkout.
Processing & Delivery Timelines
  • Order Processing: We process and prepare orders within 1-3 business days (excluding weekends and holidays). Processing may take 1-2 extra days for customized items .
  • Estimated Delivery Time:
  • Domestic shipping (if applicable): 3-7 business days after dispatch.
  • International shipping: 10-20 business days after dispatch, varying by destination and customs clearance speed .
  • Note: Shipping times are estimates only. Delays may occur due to customs inspections, weather disruptions, or peak logistics periods (e.g., holidays) .
Tracking & Insurance
  • Tracking Information: A shipping confirmation email with a tracking number will be sent to you once your order is dispatched. You can check the real-time status via the link in the email or your account center .
  • Order Insurance: All orders are insured against loss or damage during transit. If your package is lost or damaged, please contact us with the tracking record for a replacement or refund .
Customs & Import Fees
  • All prices on our website are exclusive of import duties, taxes, and customs fees. These charges are determined by your local customs office and are the sole responsibility of the recipient .
  • We are not liable for order delays caused by customs clearance or refusal to pay import fees. For details on local regulations, please consult your local customs authority.
Missing or Undelivered Packages
  • If you haven’t received your package within the estimated delivery time:
  1. Check the tracking status for updates (e.g., "held at customs" or "delivery attempted").
  1. Contact our support team at [your email] with your order number and tracking number.
  • We will initiate an investigation with the logistics provider. If the package is confirmed lost, we will issue a full refund or send a replacement at no extra cost .
Policy Updates
We reserve the right to update this shipping policy due to logistics cost adjustments or service changes. Updated terms will be posted on this page with 7 days’ notice.