Refund policy
Eligibility for Returns & Refunds
- We accept return requests within 14 days of delivery for unused, undamaged items in their original packaging with tags attached .
- Customized items or clearance products marked "Final Sale" are non-returnable.
- Defective or misrepresented items (e.g., wrong product/size) are eligible for full refunds or replacements.
Return Process
- Contact our support team at [your email] with your order number and return reason.
- Our team will provide a return authorization (RA) number and shipping instructions within 2 business days.
- Ship the item with the RA number clearly marked on the package.
Shipping Costs
- Return shipping costs are the customer’s responsibility, except for defective or misrepresented items (we will reimburse standard shipping fees).
- We are not liable for items lost or damaged during return shipping.
Refund Processing
- Once we receive and inspect the returned item (usually within 3-5 business days), we will process your refund.
- Refunds are issued to the original payment method and may take 5-7 business days to reflect in your account .
- Store credit is available for faster processing if preferred.